Descripción de la empresa
The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept).
Descripción del empleo
What you'll do…
To take overall responsibility for the day-to-day operation of the hotel, ensuring all operational departments deliver exceptional guest experience and commercial performance.
To lead and inspire the Front Office, Housekeeping, Maintenance and Food & Beverage teams, ensuring operational excellence, strong collaboration and that guest expectations are consistently exceeded.
To ensure that all hotel standard operating procedures, brand standards and service rituals are trained, embedded and consistently adhered to across all operational departments.
To oversee the operational P&Ls;, contributing to the annual budgeting and forecasting process,



monitoring performance and ensuring departmental costs are effectively controlled.
To own the hotel's operational quality performance, driving continuous improvement across guest satisfaction, brand audits, service standards and qualitative metrics.
To take ownership of guest recovery and operational problem solving, ensuring issues are resolved efficiently and guest satisfaction remains at the highest possible level.
To proactively identify opportunities to improve operational efficiency, productivity and service delivery across all departments, implementing sustainable improvements and best practices.
To work closely with the General Manager and Heads of Department to deliver the hotel's commercial objectives, balancing exceptional guest experiences with strong financial performance.
To be responsible for the accurate completion of all people-related processes within operational departments, including recruitment, onboarding,

📌 Director of Operations (Barcelona)
🏢 AccorHotel
📍 Barcelona