At Foundever, we are revolutionizing customer experience (CX) with cutting-edge digital solutions. As we grow, we are building a pioneering Digital Services organization, and we’re looking for exceptional talent to join our Professional Services – Conversational AI team. This is your chance to be part of a dynamic, forward-thinking team working on high-impact projects that drive innovation in the Conversational AI space If you’re passionate about end-to-end solution implementations, working with top-tier CX technology, and driving customer success, this role is for you

The Delivery Manager Lead is responsible for leading the Delivery Management team and overseeing the successful delivery of chatbot and voicebot solutions across multiple enterprise clients. This role ensures high-quality project execution, effective resource planning, financial governance, customer satisfaction, and continuous process improvement. The Delivery Manager Lead acts as the primary point of leadership for Delivery Managers, providing guidance, coaching, governance,



and operational oversight while collaborating closely with cross-functional teams including Sales, Account Management, Engineering, AI, Conversation Design, Finance, Legal, and Operations.Job Responsibilities

Lead, coach, and develop the Delivery Management team
Recruit, onboard, and train new Delivery Managers
Manage team capacity, resource allocation, vacation planning and career development
Define individual Success Goals and conduct performance reviews
Allocate Delivery Managers across projects according to priorities and capacity
Support knowledge sharing, coaching, and continuous improvement within the team
Oversee the successful delivery of chatbot and voicebot projects using Knowledge of Generative AI, Large Language Models (LLMs) and deterministic flows
Review and approve project plans, timelines, effort estimates, and resource plans
Review and approve Statements of Work (SOWs), Change Requests, proposals, and key cus

📌 Senior Delivery Manager, Conversational AI (España)
🏢 Foundever®
📍 España