Ready to elevate your career and join a fast-growing team in the digital world ?
Join our dynamic team at TP in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere

Responsibilities:

Verification Operations: Process and validate license, insurance, and business registration submissions for new reviews and recertifications.
Support & Escalations: Provide phone/email support for live advertisers and review escalated photo submissions requiring language expertise.
Content Compliance: Assess reviews based on guidelines; process Guarantee claims.
Performance Monitoring: Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting.
Onboarding Assistance: Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process.
Expert Guidance: Develop expertise in regional onboarding processes, advising businesses on verification requirements.
Ad-Hoc Operations: Tackle additional tasks as needed in a dynamic,



fast-paced environment.
Requirements
~ C2 level of French and C1 level of English.
~ Experience in customer service or support roles.
~ Clear communication skills and strong organizational habits.
~ Ability to manage tasks independently and meet deadlines.
~ Bachelor’s degree in Business or related fields is a plus.
~1.5 years Experience in compliance or verification roles is desirable.
~ General knowledge of home services industries (e.g., plumbing, electrical).

Desirable Skills
Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
Emotional Intelligence: Understanding and managing one's own emotions and the emoti

📌 French Customer Support Specialist (España)
🏢 Teleperformance Spain
📍 España