The Technical Account Manager (TAM) is responsible for managing and nurturing relationships with high-value or strategic client accounts, ensuring they derive maximum value from our products or services. The TAM provides expert-level technical guidance, leads complex technical initiatives, and drives strategic initiatives to enhance customer satisfaction and success. This role involves coordinating cross-functional teams and acting as a point of contact for key accounts.

Responsibilities
•Build and maintain strong relationships with technical stakeholders at high-value or strategic client organizations
•Develop and execute strategic account plans to align with clients' long-term business goals and technical requirements
•Along with CE, CSM and TAM colleagues, serve as an Elastic expert and key technical resource to resolve complex issues while providing system knowledge and expertise
•Maximize client and user health, success, and engagement by conducting site audits, analyzing user feedback, and identifying opportunities for improvement




•Develop and deliver training content that drives adoption and retention, including brand-specific training for sales representatives and retailers
•Maintain and update training materials in a timely manner to reflect product platform enhancements, process changes, and evolving market needs.
•Help lead pricing, contract renewal negotiations, and SOW development to ensure alignment with company targets and customer value
•Act as a point of escalation for customer issues and work to resolve complex problems
•Provide advanced technical support and solutions for complex issues, ensuring swift resolution and minimal disruption to client operations
•Advocate for clients' needs within the organization, ensuring their feedback drives product improvements and service enhancements
•Conduct regular strategic business reviews with clients to assess their satisfaction, address concerns, and identify opportunities for further value creation
•Coll

📌 Technical Account Manager, EU (Barcelona)
🏢 Emerald
📍 Barcelona