We're looking for someone hands-on to consolidate a high-quality courier network that is compliant with local regulations in each market we operate in. You'll build tools/frameworks/processes to spot quality, fraud, and compliance issues using no-code tools, and lead rollouts of projects working crossfunctionally with Ops, Commercial and Engineering

It's a practical, hands-on role with real ownership. Regulation in this space changes constantly, so a big part of the job is keeping our processes up to date as the rules move; you'll solve messy problems yourself, not just hand them off.
* Own key quality, fraud, and compliance metrics by defining, tracking, and reporting on them, and setting data-driven goals.
* Lead and execute projects related to local market regulations, and own the strategy for closing gaps and maintaining compliance.
* Build tools to flag and investigate fraud, abuse, and compliance issues, ranging from location spoofing and theft to the delivery of restricted goods such as alcohol.
* Partner with Engineering and Product to turn effective processes into scalable features.




* Leverage AI to help develop, launch, and scale new processes.

Some experience in operations, support, compliance, or a similar hands-on role.

Comfortable with no-code / low-code tools (e.g. n8n workflow automation, spreadsheets).

Comfortable with AI tools to help you in your role, including but not limited to analysis and workflows.

Proficient in SQL.

Analytical and detail-oriented; you like getting to the bottom of things.

A self-starter who can run with a problem without close supervision.

Comfortable adapting as rules, markets, and priorities change.

A clear communicator, comfortable working with technical and non-technical teams.

The stuff you wanna know ?

* Family-friendly work-life balance - work from home and adaptable hours ?

* Ticket Restaurant by Edenred (€11 daily) ?

* Stuart is putting Mental Health Awareness first Wellness Allowance (€40 monthly) to us

📌 Courier Quality (Barcelona)
🏢 Stuart
📍 Barcelona