Picture this: short commutes, international colleagues, sunshine most of the year — and a role where you’re actually learning how a integral online business works behind the scenes.
Founded in 2008, our client is a major player in the international iGaming industry, operating multiple sportsbook and casino brands across global markets. With over 500 employees across seven locations, they combine scale with a people-focused culture.
They don’t aim for “good enough.” They aim for best-in-class customer experience, and that’s where you come in.
The Role
This isn’t a copy-paste customer service job. You’ll become an expert on the company’s sportsbook and casino products and act as a one-stop contact point for players.
You’ll handle daily communication via calls, live chat, and email , making sure players receive fast, clear, and professional support. No two days look the same, and that’s part of what makes the role interesting.
You will:
- Resolve customer queries across phone, chat, and email
- Take ownership of complex cases and follow them through to resolution




- Work directly with internal teams and external providers
- Approve withdrawals and handle account-related processes
- Process KYC documentation and conduct enhanced due diligence when needed
- Run daily security and transaction checks to protect the business
- Contribute to team KPIs and overall service levels
- Share feedback to improve systems, FAQs, and internal processes
- Support management with ad hoc analysis of customer trends

Development & Growth
Our client actively invests in employee development through an internal programme. You’ll gain exposure to areas like:
- Escalations
- Fraud & Risk
- Compliance
- Commercial
- Product

It’s designed to help you grow beyond your role and open doors internally, not just keep you in one position.
Requirements
- Fluent Danish (written & spoken)
- Comfortable working shifts
- Strong problem-solving and analytical mindset
- Able to multitask in a fast-paced enviro

📌 Danish-speaking Customer Support Agent for iGaming client in Malta (España)
🏢 Next Job Abroad
📍 España