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Responsible for the stability and integrity of the enterprise computing server, network, and desktop infrastructure for assigned regional zones and to provide internal customer support for Dixieline/San Lorenzo employees in remote and regional headquarter locations. Ensures the efficient and effective use of issue management and problem management to identify, communicate and resolve systems issues in order to minimize customer impact and maximize the benefit of IT systems investments.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides customer service to internal customers, responding to their needs, issues, concerns and requests.



Establishes and maintains regular written and in-person communication with all levels of end users
Prioritizes incoming calls and/or emails regarding hardware problems, checks help desk system for assigned entries; assigns, escalates or responds to help desk tickets as appropriate
Develop, test, install, configure and troubleshoot computer hardware and software
Develops and maintains an inventory of all end user hardware and related equipment including POS hardware and mobile/scan gun devices
Installs, configures, tests, maintains, monitors, and troubleshoots end-user hardware and related equipment and software in order to deliver required desktop service levels
Ensures physical connections and network connectivity of all servers, workstations, telephony/fax equipment, Point of Sale (POS), scan guns/mobile devices and other network appliances are in proper working order
Manage and coordinate admin

📌 IT Infrastructure Support (Santa Cruz de Tenerife)
🏢 Builders FirstSource
📍 Santa Cruz de Tenerife