Job Description

Integral Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

This role is suited to individuals who thrive in a high-paced, demanding environment, enjoy working across multiple digital tools and systems, and are passionate about problem-solving and delivering positive outcomes for customers.

Responsibilities

Deliver world-class customer service by handling customer inquiries through multiple channels, including phone, chat, and mobile messaging.
Build trusted customer relationships through a consultative approach, understanding current and future needs while providing first-contact resolution whenever possible.




Identify opportunities to enhance the customer experience by recommending relevant products and services based on customer needs.
Drive results by consistently achieving and exceeding performance targets, quality standards, productivity goals, and compliance requirements.
Navigate multiple systems, applications, and digital tools simultaneously to efficiently support customers.
Accurately document customer interactions, including payment details, contact information updates, address changes, and travel notifications.
Prioritize competing tasks and adapt quickly in a constantly changing, high-paced environment.
Analyze customer situations, identify root causes, and provide effective, timely solutions while maintaining a high level of customer satisfaction.
Maintain accuracy and professionalism while managing a high volume of interactions in a fast-moving and demanding environment.
Collaborate ef

📌 Customer Support Specialist (Madrid)
🏢 American Express
📍 Madrid