Company Description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
LI-Hybrid
Job Description
We are looking for a Senior/Staff UX Researcher to build the foundational understanding of our customers that shapes where Nexthink invests and how we evolve the product. This is a strategic role: you will build a research program that uncovers the mindsets, motivations, and mental models behind how our customers work, and turn those into frameworks the rest of the company can build on.




You’ll set the research agenda based on a deep understanding of the business strategy but always “speaking truth to power” by putting the needs of the customer first. You'll decide what's worth knowing, not just answer what's asked.
Your main responsibilities will include:
Define and lead a strategic research agenda that surfaces foundational insights capable of shifting product and business strategy, not just answers to individual feature questions
Build durable frameworks such as: customer mindsets and segmentation, mental models, jobs-to-be-done, & journey maps that give the whole company a shared, lasting understanding of who our customers are and how they think
Create trust with internal stakeholders who maintain key customer relationships
Partner with teams across the company, from field insights to product analytics and data science, to triangulate qualitative and quantitative signals into a coherent, evidence-backed narrative

📌 Senior/Staff UX Researcher (Madrid)
🏢 Nexthink
📍 Madrid