As a Technical Customer Success Engineer within the Partner Success team, you’ll play a key role as the first technical point of contact for our partners, supporting them in their day-to-day work with Jotelulu and helping them move forward in a fast, clear, and effective way. You’ll provide ongoing technical support and guidance, helping partners design, configure, and optimize their solutions on Jotelulu, from initial sizing through deployment and the ongoing evolution of their environments. You’ll have the autonomy to resolve incidents and queries that do not require escalation, providing speed and quality in every interaction.
We’re looking for a Technical Customer Success Engineer with experience in technical environments and direct interaction with customers or partners, who can combine technical knowledge, operational agility, and strong communication skills to support partners in their day-to-day operations and maximize the value they get from the platform.
Experience in IT support, systems, technical pre-sales, infrastructure, or MSP environments.
~ Ability to design and propose solutions on the platform, including sizing, configuration, and basic service architecture.
~ Experience in technical pre-sales or hybrid roles combining support and technical consulting.
Knowledge of or experience with cloud platforms or virtualized environments.
Experience with IT infrastructure, including networking, systems, and virtualization.
Familiarity with Windows Server, VPNs, and Remote Desktop environments.
Windows Server, VPN, and Remote Desktop environments.
Plenit (formerly Jotelulu) is the Operating Platform for IT Service Providers. We help MSPs, ISVs, VARs, and IT resellers run, scale, and grow their businesses on top of our own sovereign infrastructure, with footprint across Europe and the Americas.
We are a European cloud platform with a clear conviction: digital sovereignty matters, and the IT channel deserves a partner that speaks their language, builds for thei
📌 Technical Engineer (España)
🏢 Plenit
📍 España