Job description:

Technical Delegate | Madrid Area | High Mobility Role
About the Role

We are looking for a Technical Delegate to become the key link between the company, our dealership network and the market across the Madrid area. This position plays a critical role in ensuring service excellence, driving business growth and identifying opportunities through a highly proactive field-based approach.

This is an excellent opportunity for a hands-on professional who enjoys being close to customers, visiting sites and installations, solving technical challenges and building strong relationships with senior stakeholders.

We are looking for a true "all-rounder" with solid technical expertise, commercial awareness, autonomy and strong problem-solving capabilities.

Key Responsibilities

Manage the dealership network in the assigned territory, ensuring outstanding service levels.
Monitor and follow up on service tickets related to repairs, installations, product demonstrations and spare parts.
Approve or reject warranty claims, finished product orders and technical service quotations.




Conduct frequent visits to dealerships, end-user locations, construction sites, hotels and installations, providing technical guidance and execution support.
Deliver technical and commercial advice on products and solutions.
Manage and resolve customer complaints and service escalations.
Monitor and analyse dealership KPIs on a weekly basis.
Actively report findings and improvement opportunities to Quality and Competence Center teams.
Collaborate with Customer Service, Logistics, IT and other departments to ensure an excellent customer experience.
Train newly incorporated dealership employees on procedures, systems and technical aspects.
Build strong relationships with dealership managers, business owners and technical leaders.
Analyse market trends, services, competitors and pricing dynamics within the territory.
Identify, onboard and manage dealership partners to maintain the highest ser

📌 DELEGADO/A TÉCNICO MADRID (Gavá)
🏢 Roca Group
📍 Gavá