Customer Experience Specialist (Dutch Native) Location: Valencia, Spain (Relocation Supported)
Behind the Brand:
We are working on behalf of an innovative fintech start-up that is redefining the way people pay. Their solution allows customers to split purchases into three manageable payments—making everyday spending more accessible without encouraging financial risk.
At their core is a strong mission: to protect financially vulnerable consumers. By leveraging advanced real-time creditworthiness technology, they ensure responsible lending decisions in milliseconds—setting a new standard in the Buy Now, Pay Later space.
The Role: How You’ll Make an Impact
As a Customer Experience Specialist, you’ll be at the heart of delivering exceptional service and shaping customer journeys.
Your responsibilities will include:
Supporting customers via phone, email, and live chat
Handling queries around refunds, payment cancellations, and account issues
Mediating disputes between customers and online merchants
Troubleshooting issues and contributing to ongoing process improvements




Driving KPIs such as customer satisfaction, response time, and resolution rates
Identifying trends in customer feedback and collaborating on improvements
Enhancing customer journeys through process mapping and optimisation
Staying up to date with policies, regulations, and product updates

What You’ll Bring (The WOW Factor)
Native-level Dutch and fluent English
Strong communication and interpersonal skills
A proactive, solution-oriented mindset
A passion for fintech and continuous learning
Previous experience in customer service or a similar role
Ability to think creatively and resolve customer challenges effectively
Bonus: A background in finance or technical environments
What’s in It for You?
A career-defining opportunity in sunny Valencia, Spain
A dynamic, high-performance scale-up culture
The chance to work in a rapidly growing fintech environment
A diverse, international team of motivated professional

📌 Customer Experience Specialist (España)
🏢 AD Recruit
📍 España