Company Description

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary

Job Description

What you’ll do

We are looking for a Lobby Ambassador Intern to join the SLS Barcelona team. Under the guidance of the Front Office and Guest Experience teams, you will act as a key point of contact in the lobby,



delivering exceptional guest service from arrival to departure and ensuring memorable first and last impressions.
You will:
- Welcome guests warmly upon arrival and departure, creating a positive and lasting first impression.
- Maintain a visible and engaging presence in the lobby, acting as a brand ambassador.
- Support valet operations when needed, including assisting guests with luggage handling, room escorting, and providing in-room orientation when required.
- Provide accurate information about hotel facilities, services, events, and local attractions.
- Anticipate guest needs and personalize their experience by recognizing preferences and requests.
- Handle guest inquiries, requests, and complaints with professionalism and empathy, ensuring timely resolution.
- Assist with check-in/check-out flow by supporting the Front Office team during busy periods.
- Monitor public areas to en

📌 Lobby Ambassador Intern (Barcelona)
🏢 AccorHotel
📍 Barcelona