Eurovision Services is seeking a highly motivated Operational Account & Service Manager to become part of our Operations Team in Madrid, Spain.

ABOUT THE ES OPERATIONS TEAM
The Operations department serves as the central point of contact for all customers receiving operational services. The team manages the requirements and delivery of our transmission and media services for all events, coordinating with our customers and partners (e.g., media organizations, sports federations, and event enterprises). The ES Operations Team is responsible for delivering high-quality services, achieving ambitious operational objectives, and implementing reliable solutions to provide outstanding value to our customers while optimizing costs to improve our bottom line.

MAIN RESPONSIBILITIES OF THIS POSITION
Account Management:
- Acting as the main point of contact for key customer accounts on all operational matters
- Ensuring outstanding service delivery by understanding customer needs and expectations
- Guaranteeing the fulfilment of all account-related deliverables
- Providing clear,



consistent communication with both internal and external stakeholders.
- Collaborating closely with the Network Manager to prepare projects and allocate technical resources
- Coordinating with relevant Operations teams for smooth service delivery
- Taking on a project manager role when required by specific events
- Initiating account-related projects and handing them over to the PMO when applicable
- Tracking and reporting account costs

Service Management:
- Applying project management principles to set up and deliver assigned projects
- Validating project team resources in coordination with the Head of Service Management when needed
- Monitoring and reporting project costs as part of the project team
- Structuring and distributing project/event information clearly for internal use (handover documentation)
- Collecting and coordinating all necessary project inputs (Rate Card, Rights Management, conta

📌 Operational Account (España)
🏢 Eurovision Services
📍 España