Job Title

Support Procedures & Standard Senior SpecialistPosition Summary:
The Support Procedures & Standards Senior Specialist ensures consistent and effective operations by developing and maintaining governance frameworks. This role supports cross-functional teams in implementing standard processes, improving efficiency, and delivering high-quality services aligned with organizational goals. The specialist collaborates with stakeholders to design practical standards, guide their adoption, and facilitate continuous improvement initiatives.

Key Responsibilities:
- Provide guidance and support on governance and operational processes to align with organizational objectives.
- Develop and maintain governance frameworks, templates, and best practices to standardize processes.
- Coordinate change initiatives, including planning communications, conducting training, and assessing readiness.
- Organize workshops and gather feedback to identify improvement opportunities and implement enhancements.
- Define and monitor performance metrics (KPIs) to ensure efficiency and adherence to standards.




- Collaborate with stakeholders across teams to ensure alignment and understanding of governance requirements.
- Support improvement programs by coordinating actions, tracking risks, and reporting progress.
- Assist with adoption and effective use of customer-support tools and systems, ensuring readiness and user engagement.

Candidate Profile:

Education:
- Bachelor’s degree or equivalent experience in a relevant field.

Experience:
- Background in customer service, operations support, or similar roles.
- Knowledge of travel industry or related customer service sectors is advantageous.
- Familiarity with IT service frameworks (e.g., Information Technology Infrastructure Library - ITIL) is a plus.
- Experience managing projects or contributing to process improvement initiatives.

Skills & Competencies:
- Strong communication and collaboration skills.
- Ability to adapt to change and s

📌 Support Procedures (Barcelona)
🏢 Amadeus Hospitality EuropeU.
📍 Barcelona