Description
About Exoticca
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

What are we proposing?
We are looking for a Senior Backend Engineer who loves solving real customer problems. You will use engineering with a strong backend foundation and modern AI tooling to build solutions that make our customers experience smoother and our Customer Service operation smarter.
Help us build and grow the AI-powered chatbot and voicebot solutions that power self-service for our customers. This is the heart of what our team does today,



and where you will make an immediate impact.
You’ll also have a chance to contribute to the wider set of Customer Service initiatives we work on: proactive features that anticipate customer needs, automation of trip-related flows, and other projects that improve the experience at scale.
Why Join Us

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- Real, meaningful problems that directly impact customer experience.
- Freedom to choose the right tool for the problem, including AI.
- A team that values initiative, ownership, and impact over titles and silos.
- Scale-up challenges with room to influence architecture, product, and ways of working.

If you’re looking for challenging problems, autonomy, and growth — welcome ?

Responsibilities:
Proactive Customer Experience:

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- Build features that anticipate customer needs and remove friction before questions arise.
- Make critical information (e.g. flight details, trip changes, add-on excur

📌 Senior Backend Engineer (Barcelona)
🏢 Exoticca
📍 Barcelona