Digital Transformation Strategic Portfolio Architect
Description -
Job Summary
• This role leads Intelligent Support Experience portfolio of AI-powered support transformation programs, setting strategy, sequencing investment, and driving measurable value capture across a integral, multi-function operating environment. The role owns program architecture from initiation through scale: defining priorities, allocating resources, managing risk, and holding the portfolio accountable to business outcomes. A core responsibility is defining the end-to-end North Star customer journey for digital support transformation — establishing the destination that all ISX programs are built to reach and ensuring every initiative advances that vision rather than diverging from it. It operates at the intersection of intelligent automation, digital transformation, and customer support reimagination

Responsibilities




• Manages and leads key programs involving multiple functions and program teams to drive the quality improvement process and quality culture for multiple products or service offerings for a business unit.
• Directs the development of overall program strategy, budgets, resource allocation plans, and general program requirements for the business unit.
• Manages activities of supporting program teams and internal and external partners; ensures alignment with unit strategy and owns responsibility for overall program resource management.
• Communicates program progress, escalations, and issue analysis to stakeholders; collaborates with business unit management and internal development, manufacturing and service delivery partners to recommend and implement changes to products, processes, or business practices to drive continuous improvement and manage program costs.
• Drives innovation and integration of new technologies and quality initiatives into projects and activities in the organization.
• Reviews and evaluates program plans and guidelines for compliance with program management g

📌 Digital Transformation Strategic Portfolio Architect (Barcelona)
🏢 HP
📍 Barcelona