⚠️ EU WORK PERMIT MANDATORY
⚠️ Full-time position, Monday to Friday, limited remote work (1 day / week)
⚠️ Applications are screened by an AI agent. Failure to comply with the minimum requirements of the position will result in automatic rejection of the application.
About Naboo:
Naboo is a new Integral leader in Corporate Events. We are a team of 250 builders, passionate about events, tech and AI. We help our Enterprise and SMB clients book, plan, pay and procure all their corporate events.
Whether it’s a business lunch or a full-blown annual retreat overseas, Naboo makes it happen smoothly and efficiently, eliminating tedious tasks with AI-powered automation. Our event specialists focus on delivering tailored advisory and effective support to clients and vendors.
Based in Paris, London, Barcelona, Hamburg, New York, San Francisco and Montreal, Naboo is expanding its services beyond Europe and North America, to the Middle East and Asia. Naboo is scaling fast with strong backing from top-tier international investors.
Role & Responsibilities:
You will be part of our Billing Operations & Customer Support team in Barcelona.
On a day to day basis you will:
Ensure high-end Customer Support, being reactive to Client and Supplier
Provide clear and concise answers within set SLAs
Ensure past events have the correct final amounts from each supplier
Ensure past events are correctly invoiced to the client
Follow-up on outstanding items and manage potential disputes
Own the end-to-end Customer Support process and execution
Monitor KPIs and SLAs and report on team performance
Recruit, onboard, and train junior team members
Compensation & Benefits:
Package : 29000€ to 32000€ depending on experience + benefits
Beautiful offices in the center of Barcelona
Top-notch work equipment (MacBook)
Events that bring our team together
You are the ideal candidate if:
You have 1 to 3 years of experience in a Customer Support role at a tech scale-up
You are fluent in English and in French (50
📌 Finance Ops FR/EN (España)
🏢 Naboo
📍 España