IT Operations Analyst Internship, Madrid
PropHero is an AI-driven marketplace transforming property investment. Backed by integral VCs and founded by McKinsey alumni, we’re expanding our team. Join our thriving, and flexible culture, surrounded by ambitious individuals driving change. At PropHero, we’re making property investment as simple as shares or ETFs—be part of the future we’re building
We are value-driven
? BELIEVE: We have a contagious passion and entrepreneurial spirit.
? CONNECT: We care for each other and create a “one-team” spirit.
? RAISING THE BAR: We push for exceptional performance and never settle for mediocrity.
? OWN IT: We are owners no matter the circumstances.
? DELIVER: We deliver meaningful, measurable outcomes driving a positive impact.
Do these values resonate with you? Keep reading
Mission
Be the internal first point of contact for day-to-day IT and workplace support across the company (~130 employees, Madrid and Valencia). Keep people productive by resolving device, account, and access issues quickly,



and by building the tooling and documentation that prevents those issues from recurring. This is a hands-on, execution-focused role operating within the standards set by the DevOps/Security function.
Key responsibilities
End-user & workplace support. Own the day-to-day ticket queue: triage, resolve, and track requests; escalate to the right vendor when needed; keep users informed until closure.
Device lifecycle. Provision, configure, maintain, and retrieve company laptops — primarily through the MDM/zero-touch enrollment platform rather than manual, machine-by-machine reimaging.
Identity & access (execution). Execute joiner–mover–leaver actions: create and deactivate accounts, manage SSO group membership, and provision/deprovision SaaS access as part of the onboarding and offboarding process (triggered by HR, fulfilled by IT).
License & tooling administration. Maintain an inventory of SaaS licenses and tools, reclaim unused seats (especially

📌 IT Operations Analyst Internship, Madrid
🏢 Prophero
📍 Madrid