Overview

CAREERS TO SMILE ABOUT

At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day.
At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.
Whatever your role, you’ll be part of a general community that values your ideas and empowers you to make an impact on your career and on the world around you.

This new role is integral to the adoption of o9 in markets where IBP has been deployed. The role will be responsible for partnering with the L1 triaging team to understand and create RCA for user raised incidents associated with IBP/ o9.



Incidents that are high impact will then require follow up in the way of CR creation or change management in the markets, and action plans prioritised by capability/ market. This role will also be pivotal to provide training to market users in UK & PL and across Europe, supporting the implementation PODs for UAT/ CRs.

Responsibilities

• O9 Super User support to Key Users/ CoE for DP, SOP/E functionality
• Establish Key User Community to share best practice and knowledge of o9 solution and identify continuous improvements to add value to the IBP process
• Drive Incident resolution assigned to process within SLAs
- Reduce Process incidents linked to training/ user error
- Drive process conformance where repeat incidents occur
- Follow up on technical incidents with product sustain teams to ensure robust RCAs
- Share effective communication/ updates on trends related to process incidents

• Ensure user training and change testing document

📌 IBP Super User (Cornellà de Llobregat)
🏢 PepsiCo
📍 Cornellà de Llobregat