MISSION

Ensure a high level of customer satisfaction by providing timely and effective support, while coordinating closely with the sales team and international departments. The role is responsible for the accurate management of sales orders, ensuring efficiency, compliance with processes, and seamless communication across the organization.

FUNCTIONS
- Manage and respond to customer inquiries and requests via phone, email, and internal platforms.
- Collaborate closely with Sales and cross-functional teams (Logistics, Finance, Production) across different countries to ensure alignment and smooth operations.
- Accurately enter, review, and maintain sales orders in the system, ensuring data integrity and timely processing.
- Monitor and maintain customer data and documentation, ensuring compliance with procedures and deadlines.
- Identify, escalate, and resolve customer service issues, working proactively to improve customer satisfaction.




- Contribute to the continuous improvement of customer service processes and workflows.

DIMENSION - A(>10Y), B(5-10Y), C(2-5Y), D(0-2Y)
- 1–3 years of experience in a similar customer service or order management role.

Technical Skills
- Advanced level of English (C1 or equivalent), both written and spoken.
- Spanish is a plus.
- Experience with ERP systems (e.g., SAP, Oracle) is highly desirable.
- Good knowledge of MS Office tools.

COMPETENCIES

Adaptation procedures/ processes
Analysis
Customer Service
Fortitude
international movement of goods
Leadership
Logistic
Negotiation
Orientation to the customer
Perserverance in the achievement of objectives
Planner
Procurement
Prudence

📌 Customer Service Specialist (España)
🏢 TOLSA
📍 España