Graduate Customer Delivery Manager
Description -
About the Role

The Customer Delivery Manager (CDM) is a key client‑facing leader responsible for the end‑to‑end delivery of HP Managed Services for assigned enterprise customers. The CDM acts as the single point of accountability for service delivery, ensuring contractual commitments, service levels, financial objectives, and customer satisfaction targets are consistently met.

This role sits at the intersection of customers, delivery teams, and sales, combining strong operational leadership with commercial and financial acumen. The CDM partners closely with Account Managers and cross‑functional delivery teams to help customers realize the full value of their managed services while protecting and growing HP’s services profitability.

Key Responsibilities

Service Delivery & Governance
- Own end‑to‑end delivery of all in‑scope contracted Managed Services across multiple delivery towers.
- Act as the single point of accountability for operational service delivery within the account.




- Ensure all contractual obligations and SLAs are met or exceeded.
- Lead and coordinate day‑to‑day service operations, including incident and service request management (IMACD / Change Orders).

Incident, Escalation & Risk Management
- Lead the resolution of major incidents and customer escalations, ensuring rapid service restoration.
- Proactively identify delivery risks and drive mitigation actions.
- Analyze service trends to eliminate recurring issues and improve service stability.
- Maintain clear, structured communication with customer stakeholders during critical situations.

SLA & Performance Management
- Enforce SLA governance across managed services.
- Monitor service performance using dashboards and operational reporting.
- Identify performance gaps early and drive corrective and preventive actions.
- Chair and lead regular operational service reviews with customers. [

Financial & P&L; Ownership
- Own Managed Services delivery P

📌 Graduate Customer Delivery Manager (Barcelona)
🏢 HP
📍 Barcelona