Overview
The Revenue Optimization Specialist - M&E; is responsible for assigned chasing activities/tasks.

This role reports to the Manager of Revenue Optimization and maintains close working relationships with Client Support teams and other Onyx stakeholders.

The Revenue Optimization Specialist is expected to perform all assigned activities are accomplished per SOP and expectations.
Location
Spain

Scope
NORAM/EMEA

Education
- Minimum required: Bachelor’s degree in Tourism or related field

Span of Control:
Reports to: Manager of Revenue Optimization
Roles/ Responsibilities
- Perform all accounting tasks such as, but not limited to matching payments from hotels, from Onyx, ensuring funds are matched before monthly/weekly payments to clients.
- Handle all manual tasks related to Revenue Optimization on their respective tools and deliver according to set timelines /KPIs.
- Generate and deliver client reports based on defined needs and schedules.
- Improve the quality of the database (legal details, banking information, etc.).




- Identify application system issues and open tickets to the appropriate stakeholders.
- Liaise with internal departments for resolving service problems, proactively identifying possibilities for automation and efficiencies.
- Alerting and escalating irregularities in any area of production.
- Proactively identify activities to improve performance of clients.
- Provide quality deliverables and provide accurate status reports for management review.

Qualifications
Minimum required:
- One (1) year of payment collection experience.
- One (1) year of corporate Meetings & Events experience.
- Fluent spoken and written communication in English.
- Excellent Telephone/Call Skills.
- Proficiency in the use of Excel.

Preferred:
- Advanced use of Salesforce.
- Good understanding of the hospitality industry.
- International experience.

Teamwork/Leadership/Interpersonal Skills:
- Comfortable working with a team but able to work with little supervision
- A

📌 Revenue Optimization Specialist (España)
🏢 Onyx CenterSource
📍 España