Date Posted:
2026-06-29Country:
SpainLocation:
ES-M-MADRID-BARAJAS AIRPORT-CUST ~ Av de la Hispanidad ~ BARAJAS AIRPORT (External Site)Position Role Type:
Unspecified

The position is for an experienced professional with in-depth knowledge, technical expertise to manage the Onsite operations for Collins Aerospace products and professional services, managed airports services and/or maintenance services at Collins stations in Spain. The incumbent will lead a team of Field Service Technicians to manage day-to-day priorities, solving client issues, optimise manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

This role is an on-site role and will be located with our Collins team in Madrid, Spain.

Primary Responsibilities:
- Maintain and manage our Collins airport sites, customer relations and partnership with the local Airports Authorities.
- Monitor and manage our sub-contractors and/or suppliers onsite for assuring our Collins services delivered with respect to Collins standards and customer expectations.
- Contacts customers,



collects feedback, and establishes and maintains good relationship with customers.
- Responds to customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.
- Coordinates, prioritises and resolves issues encountered by the team.
- Optimises the usage of manpower, standard time, equipment and energy of team.
- Escalates key issues that will impact the business.
- Manages team according to established programs and objectives.
- Assesses product needs in accordance with customer specifications.
- Acts as local on-site Collins Aerospace representative to the customer's organisation.
- Manages statement of work to meet customer and contract requirements.

Qualifications & Experience Requirements:
- Bachelor’s degree in computer science, engineering, MIS, or closely related Aviation field with proven working experience prefer

📌 Site Manager, IT Field Technician (Madrid)
🏢 RTX
📍 Madrid