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Team Overview
You will be part of the consulting team in Spain, owning day-to-day client relationships and playing a key role in onboarding new customers.
Working closely with sales, product, and operations, your mission is to ensure clients fully understand and extract value from our solutions, while consistently capturing their feedback to shape future improvements.
You act as the voice of the customer internally and the face of the company externally, translating client needs into actionable insights that drive adoption, satisfaction, and growth.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
Role Overview And Core Responsibilities
Day to Day You’ll Be:
Client Success & Value Realization
- Partner with clients to define success outcomes and ensure adoption of TransUnion solutions
- Monitor client performance and proactively identify opportunities to improve ROI and business impact




- Act as a trusted advisor, translating client challenges into practical solution improvements

Adoption & Growth
- Drive solution adoption and usage expansion across client organizations
- Identify upsell/cross-sell opportunities in collaboration with sales teams
- Support renewal strategies by demonstrating ongoing value and impact

Customer Engagement
- Deliver clear, compelling client presentations and business reviews
- Build relationships across different levels of client organizations
- Facilitate workshops and working sessions to solve client challenges

Internal Collaboration
- Provide structured client feedback to product and strategy teams
- Collaborate with sales to strengthen early-stage positioning using real customer insights
- Align with delivery and operations teams to improve client experience

Market & Insight Contribution
- Stay up to date on fraud trends, customer needs, and competitor acti

📌 Consultant Customer Success (Madrid)
🏢 Transunion
📍 Madrid