Dutch & French-Speaking Customer Service Representative – Barcelona, Spain

Role Overview

We are partnering with a integral technology solutions leader to recruit proactive, customer-focused professionals in Barcelona. In this role, you will represent a leading tech brand, supporting business clients across Europe by managing orders, providing catalog guidance, and offering first-level technical support. You will work on-site in a vibrant, international office environment utilizing CRM systems and SAP tools.

Your Responsibilities
- Inbound Management: Handle incoming customer inquiries and calls through the dedicated CRM portal.
- Order Administration: Process customer orders and create price quotations directly within the SAP system.
- Logistics Communication: Track delivery timelines and manage customer expectations professionally.
- Product Consultations: Provide expert product guidance based on catalog-level knowledge.
- Technical Assistance: Offer first-level technical support to help clients identify the best products and solutions for their needs.

Requirements
- Languages:



Fluent or bilingual in both Dutch and French, alongside an advanced level of English.
- Education: Minimum of a High School diploma or equivalent.
- Commitment: A strong interest in technical topics and a willingness to commit to the project long-term (2+ years).
- Skills: Excellent communication, customer orientation, commercial awareness, and a business-focused mindset.

The Offer
- Contract: Full-time, permanent Spanish contract
- Compensation: Competitive base salary accompanied by an annual performance bonus.
- Onboarding: Fully paid initial training and comprehensive onboarding process.
- Location: Modern, easily accessible office located in Barcelona.
- Development: Career progression support with access to specialized courses and upskilling programs.
- Perks & Culture: Work within a progressive, multicultural team environment situated close to the beach under the Spanish sun.

Are

📌 Dutch & French-Speaking Customer Service Representative (Barcelona)
🏢 Kats Recruitment
📍 Barcelona