We are currently seeking a Strategic Customer Success Manager to drive measurable customer value and long-term strategic growth across a portfolio of enterprise accounts in the EMEA region.

This role is central to ARIS’ mission of enabling organizations to operate with transparency, control, and measurable outcomes in the era of Agentic AI. Sitting at the intersection of business strategy, operational excellence, and technology, Strategic CSM helps customers transform process intelligence into tangible business impact.

Reporting to the Customer Success Director, this role is part of a high-impact Customer Success organization focused on value realization, executive engagement, and expansion of strategic accounts. You will work closely with senior customer stakeholders, as well as internal teams across Sales, Product, and Services, to ensure alignment between customer objectives and ARIS capabilities.

What makes this role particularly attractive is the opportunity to act as a trusted advisor to enterprise leaders, influence transformation strategies,



and shape how organizations leverage process intelligence and AI-driven execution. You will not only drive adoption, but also define and demonstrate business value, enabling customers to scale their transformation initiatives with confidence.

Essential Functions

Manage and grow a portfolio of ~10–15 strategic enterprise accounts.
Define customer value objectives and translate them into structured success plans.
Identify and accelerate quick wins while building long-term transformation roadmaps.
Leverage process intelligence to uncover inefficiencies, risks, and opportunities.
Drive measurable business outcomes through data-driven insights and execution tracking.
Build and maintain strong relationships with executive stakeholders.
Deliver compelling executive-level storytelling connecting outcomes to strategic priorities and ROI.
Proactively identify risks and mobilize internal resources to ensure customer success.
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📌 Strategic Customer Success Manager EMEA (Madrid)
🏢 ARIS
📍 Madrid