Senior Customer Success Manager (m/f/d) EMEA

at Onapsis

REMOTE

About the job

Onapsis is on a mission to safeguard the most critical business applications that business depends on daily. Over 20% of the Fortune 100 rely on Onapsis to secure their business-critical applications and ensure they are compliant and available.

Summary of Position

You are the trusted advisor and value champion for complex, high-value accounts. Your focus is Value Realization & Retention, navigating client politics and leading renewals.

Responsibilities
- Strategic Account Management: Manage relationships with C-level executives across complex enterprise accounts.
- Trusted Advisor: Proactively identify customer needs and tailor solutions to enhance security posture and ROI.
- Voice of the Customer: Lead "Voice of the Customer" initiatives internally to shape product investments.
- Expansion: Identify and assess expansion opportunities based on customer business objectives.

Key Capabilities
- Business Acumen: Analyze business fundamentals and develop compelling ROI scenarios.




- Value Justification: Quantify cost savings and develop compelling value propositions.
- Executive Advocacy: Build exceptional loyalty through executive-level advocacy.

Qualifications/Experience Required
- 7+ years experience in customer success at an on-premise/SaaS company.
- Demonstrated ability to maintain high retention across a complex portfolio.
- ERP experience (SAP, Oracle) and strong vulnerability management knowledge.
- Experience manager customer success and sales processes using CRM software desired.
- Fluency in German is required.

What we offer:

A role in shaping the future of protecting the most critical applications that run the world's business and a career that grows as the company grows.

A unique culture of high achievement and teamwork.

Supportive and humble colleagues are the space's top problem solvers and innovators.

Financial security through competitive compensation and incentive

📌 Senior Customer Success Manager (España)
🏢 Onapsis
📍 España