Description
Amplifon is the global leader in the retail hearing care industry. Over 20,000 professionals in 26 countries, coming from more than 100 different nationalities, work every day in a global network of 9,500 points of sales to empower thousands of people to rediscover all the emotions of sound. In Amplifon we believe people are the most important component of our success. Only through investment in talent engagement, professional development, and recognition, our people can express their potential and build a fulfilling career.
Amplifon Iberica S.A.U acquired GAES in 2019 with over 700 shops spread throughout the country. The main office is in Barcelona and operates with 2000+ dedicated professionals that empower people to discover all the emotions of sound.
We are currently looking for a dynamic, business-driven and analytical professional to join our IT Team as IT Applications Service Manager.
You will design, implement, and manage the IT Service Support model across Amplifon Spain’s shop network, headquarters, and warehouse for the business applications ecosystem.



The ultimate goal is to deliver efficient, cost-effective IT services with outstanding user experience, enabling the organization to achieve its business objectives.

Responsibilities and Key Functions:
- Ensure the availability and quality of IT Service Support for 2,000+ users, 700+ shops, the headquarters, and the warehouse by managing Level 1 and Level 2 incidents, problems, and requests related to all key digital solutions:
- Technologies: Salesforce, Oracle, WMS, and other integrated systems and digital workplace tools.
- Act as a key enabler in the deployment and stabilization of both IT and business operations projects.
- Serve as the single point of contact for IT service user experience in Amplifon Spain. Build and maintain strong relationships with Local and Integral business and IT stakeholders, to align IT services with business priorities.
- Design and control an efficient IT opera

📌 IT Applications Service Manager (Barcelona)
🏢 Amplifon
📍 Barcelona