We're looking for a Senior Application Support Engineer (3rd level) to join our team in Madrid, Spain in a hybrid working mode. In this role, you will be the primary expert for maintaining and optimizing the bank’s Client Lifecycle Management (CLM) system. You will ensure operational readiness, manage incidents and problems, and provide root-cause analysis for complex issues.
This position demands strong technical capabilities, including database troubleshooting, basic Java knowledge, and Linux/Unix administration skills, combined with a clear understanding of banking processes and agile methodologies. You will work closely with application users, IT Service Owners, and other stakeholders to guarantee smooth operations and high availability in a mission-critical environment.
Responsibilities
Deliver Level 3 application support for the CLM system within an agile organization
Diagnose and resolve complex incidents, perform root cause analyses, and identify improvement opportunities
Work with database systems (MS SQL Server, PostgreSQL, Oracle) for analysis and troubleshooting




Use basic Java skills for application-level debugging and configuration review
Perform Linux/Unix administration tasks for logs, scripting, and operational maintenance
Manage Release and Product Lifecycle processes, ensuring timely and controlled deployments
Support system configuration, standard software parameterization, and related operational activities
Collaborate with internal and external stakeholders to ensure seamless service delivery and operational efficiency
Participate in agile ceremonies and process improvements to enhance system reliability
Provide on-call support and occasional weekend availability to handle critical issues
Requirements
Proven experience in Level 3 application support
Strong database knowledge and troubleshooting skills: MS SQL Server, PostgreSQL, Oracle
Familiarity with banking processes including CRM, account opening, and compliance
Basic knowledge of Java for i

📌 Senior Application Support Engineer (Madrid)
🏢 Epam Systems
📍 Madrid