Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. Headquartered in Berlin, Germany. You will own the numbers globally, track what works and what does not, and conduct the deep dives that uncover what the surface-level data never shows. We are looking for someone with a proactive mindset, strong analytical instincts, and the drive to turn complex, messy data into decisions that actually improve the rider experience.
Analyse data obsessively to identify trends and build actionable strategies across rider service and support operations.
Conduct root cause analyses on service degradations and deep dives on rider service performance to uncover non-obvious patterns.
Track test results and measure the impact of initiatives run by the self-service and agent experience teams.
Build scalable outputs including dashboards, structured reports, and reusable frameworks that enable project managers to make faster and better-informed decisions.




Collaborate closely with self-service and agent experience project managers to co-define problems, surface opportunities, and deliver data-driven recommendations independently.
Work with local Operations teams across general markets to ensure analytical outputs translate into operational impact.
Use data visualisation skills to communicate insights clearly and tell a coherent story from data to recommendation.
Bachelor's degree in Business, Engineering, Mathematics, Statistics or a related field
~3+ years of experience in a data analytics role; experience in operations, tech, marketplace, or logistics-related businesses is a plus
~ SQL proficiency: able to write reusable, readable queries leveraging joins, aggregations, and native database functions, working with mid- to large-volume datasets independently
~ Proficiency in data visualisation tools such as Tableau, Looker, or PowerBI
~ Excel / Google Sheets proficiency
~ Strong

📌 Business Analyst, Business Analysis (España)
🏢 Glovo
📍 España