Flying Bark Productions is a dynamic and innovative animation studio dedicated to pushing the boundaries of character animation and storytelling. We are working on exciting projects such as Avatar: The Last Airbender feature film, Netflix's Ghostbusters animated series and Stranger Things animated series as well as upcoming feature film, Zac Power. Flying Bark's Madrid studio is a busy, creatively driven production environment where artists and production teams depend on IT to keep them unblocked. The Desktop Support Engineer is the hands‑on technical backbone of IT support in the Madrid studio.
This role is responsible for providing frontline helpdesk support and maintaining the production desktop systems, from troubleshooting hardware, OS, and VFX software issues through to workstation deployment and infrastructure support as directed by senior IT staff. You are resilient, approachable, and you understand that in a studio making animated TV shows and films, a highly technical role serves a highly creative field.
Provide user helpdesk support,



ensuring helpdesk requests are addressed in a timely fashion and escalated as appropriate
Troubleshoot base computer hardware and OS issues as well as VFX software issues, including problem resolution for applications such as Nuke and Maya
Troubleshoot Active Directory, FreeNAS: identify workstation issues, along with server and/or network‑services issues
Workstation Deployment and Show Onboarding
WDS, WSUS: install and deploy new and/or rebuild existing workstations, configure hardware, peripherals, services, and settings in accordance with standards and project/operational requirements
Ensure all facets of deployments are completed properly, including workstation patching, UPS allocation, and provisioning of proper peripheral equipment
Support MDM solutions (e.g. Jamf, Kandji, Mosyle, or similar) for macOS fleet management
Manage macOS deployment, imaging, and OS upgrades
Manage the onboarding and offboarding of users to IT

📌 Permanent Desktop Support Engineer (España)
🏢 Flying Bark Productions
📍 España