Service Delivery Manager/ Project Manager
Barcelona, Spain • Hybrid Contract: Permanent, full-time
devicenow offers Device as a Service for workplace IT hardware on a global scale.
As a Service Delivery Manager / Project Manager, you support the successful delivery of services and projects for our customers. Working closely with experienced colleagues, you help coordinate customer requests, monitor service performance, and contribute to maintaining high service quality while building strong customer relationships.
Act as a first point of contact for customer inquiries related to operational and project topics
Own the service delivery performance to ensure quality, efficiency, and customer satisfaction
Identify opportunities for process and service improvements
Lead project transitions and contribute to a smooth handover into Business As Usual (BAU) operations
Prepare service reports, project updates, and customer presentations




Provide day‑to‑day support to customers throughout their service lifecycle
2+ years of experience in Service Delivery Management and/or Customer Project Management
~ Excellent verbal and written communication skills in English
~ Initial experience or strong interest in project management, service delivery, or customer‑facing roles
~ German and/or Spanish language skills are considered a strong advantage

Investment in your development through comprehensive onboarding, training, and career advancement opportunities
Versátil hybrid working model – work from home or office, and visit our offices around the world
Supplementary health insurance
Modern office in a central downtown location
Regular team and company social events
In accordance with the General Act on Equal Treatment, these designations are not to be regarded as gender‑specific.

📌 Service Delivery Project Manager (España)
🏢 DeviceNow Solutions
📍 España