At Factorial, we are looking for a senior Account Manager for the Rest of the World Market (ROW) to help us boost the company to the next level. Provide after-sales support, cross-selling, up-selling and churn management, and guarantee a strong long term, transparent and trustable relationship.
Build, engage and develop top quality relationship with our enterprise customers through regular communication, constant and proactive improvement action plans.
Promote and explain new products/services and functionalities to existing customers.
Work hand in hand with different teams—sales, product, customer support—and act as their main contact for valuable feedback.
English language professional proficiency. Previous experience working with sales targets. Experience in customer success and satisfaction is highly valued.
Strong organizational skills with extensive use of CRM tools and portfolio management.
Decisive and able to pick up the phone to support clients.
Eager to take ownership of the company and share improvement points.
Structured career paths supporting professional growth with no dead ends.
Private health insurance.
Expense savings with Cobee.
Breakfast and organic fruit in the office.