Overview
- Manage parts sales forecasting, tracking, and warehouse inventory control.
- Formulate parts pricing strategies and maintain the EPC system for technical support.
- Handle dealer parts issues, oversee international logistics, and ensure smooth customs clearance.
- Drive continuous system optimization and process improvements to enhance operational efficiency.

Key responsibilities
- Forecast and track parts sales, formulating targeted improvement measures to boost sales.
- Conduct regular warehouse inventory counts and handle obsolete stock.
- Collect and analyze parts market dynamics to formulate reasonable pricing strategies, maintaining brand competitiveness and balancing stakeholder interests.
- Proficiently use the EPC (Electronic Parts Catalog) system for parts coding query, verification, and publishing to ensure information accuracy and uniqueness.
- Track and maintain parts technical data for new models and facelifts, updating the system database to provide timely support to dealers.
- Provide technical consultation to dealers,



answering professional questions regarding parts adaptability, alternative parts, and drawing identification.
- Monitor and handle daily issues dealers encounter when using the order system and querying the EPC, providing remote guidance or coordinating with the IT department for resolution.
- Process and resolve dealer complaints regarding incorrect, missing, or poor-quality parts deliveries, following up on results until closed-loop resolution to improve dealer satisfaction.
- Manage overseas customs clearance processes and assist in resolving clearance delays or anomalies caused by document or classification issues to ensure smooth destination port clearance.
- Understand European regulations, such as REACH and Carbon Border Adjustment Mechanism (CBAM) preparations.
- Coordinate with logistics carriers to track in-transit cargo status and promptly resolve transportation anomalies (e.g., damage, loss, or port congestion).

📌 Spare Parts Senior Specialist (España)
🏢 Mg Motor España
📍 España