Customer Support Coordinator B2B (Amadeus Specialist - Afternoon Shift
2 days ago Be among the first 25 applicants What is Exoticca? Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.
What is our proposal? As B2B Coordinator you will lead and support a team of B2B agents in delivering exceptional service to travel advisor partners and BDMs of each territory (Business Developer Managers) by monitoring performance, coaching team members, resolving escalations, and continuously improving processes tailored to the B2B channel.
What will you do?
Team Supervision and Escalation Management: Managing agent queries, calls, and emails, acting as escalation point
Performance Monitoring: Tracking KPIs, adherence, productivity,



and reporting progress
Coaching and 1:1s: conducting regular feedback sessions and supporting agent development
Process and Quality Improvement: Using data to propose improvements and ensure quality standards
Communication: Keeping team aligned with targets, updates, and initiatives
Cross-functional Support: Collaborating with departments like Product, Ops, IT, QA, etc.
Reporting: Preparing performance or ad-hoc reports for the B2B Manager
Requirements
Minimum 2 years of contact center, sales and/or customer service experience
At least 2 years in a team leader, supervisor, or management role
Strong experience with Amadeus or other GDS platforms (min. 2 years)
Advanced knowledge of Amadeus/GDS operations and implementation
Fluency in English and Spanish (C1/C2 in both written and verbal)
Experience in the travel, airline, hotel, sales and/or hospitality industry is highly preferred
Based in Barce

📌 Customer Support Specialist/Consultant Coordinator (España)
🏢 Exoticca
📍 España