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Descripción de empresa
Are you ready to lead a Customer Service team undergoing a major transformation and take full ownership of delivering an outstanding customer experience nationwide? Do you enjoy managing teams, optimizing processes, and driving customer satisfaction in a dynamic environment where your work has real impact? At AUTOHERO , we are looking for a Head of Customer Service with strong strategic vision, proven experience leading teams, and a solid focus on operational quality. If you are passionate about customer care, issue resolution, and continuous improvement—and want to grow within a fast‑evolving sector—we’d love to meet you.
Manage relationships and contracts with workshop networks, negotiating rates and overseeing KPIs and incident resolution.
Oversee analytics and reporting across all areas, proposing improvements to optimize efficiency and quality.
Coordinate inbound and outbound customer service operations through channels such as Freshdesk and Twilio.




Manage online reputation (Trustpilot, Google My Business) and implement continuous improvement initiatives.
Drive process automation to reduce handling time and enhance overall customer experience.
MBA or complementary training is a plus.
Experience leading large teams (20+ people) in customer service, after‑sales, or similarly complex environments.
Excellent analytical, organizational, and strategic planning skills.
Knowledge of Freshdesk, Twilio, and the Google Workspace environment (Sheets, Drive, Analytics).
Experience with data visualization and reporting tools (Tableau, Redash).
C1 level of English (spoken and written).
Permanent contract and competitive compensation package, with real opportunities for growth based on performance.
Access to continuous training through Auto1 Academy and biannual performance evaluations.
Contract

📌 Service Development Co-ordinator (España)
🏢 Auto1 Group
📍 España