What Is Exoticca?
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.
We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.
What about the team?
We are looking for a B2B Operations Manager – Customer Experience to lead and scale our B2B support operations globally.
This is a high-impact role at the core of the business, where you will own the performance, scalability, and evolution of our B2B operations supporting Travel Advisors.
You will be responsible for building a scalable operating model capable of handling increasing volumes and complexity,



while maintaining high standards in customer experience and operational efficiency.
This role goes beyond day-to-day management — it requires strong ownership, data-driven decision-making, and the ability to design systems that perform under pressure and scale sustainably.
What you will do
- Own B2B customer experience performance end-to-end, including service levels, backlog, response times, and customer satisfaction
- Lead and develop a team of Team Leaders and agents, setting clear performance expectations and driving accountability
- Design and implement scalable processes and frameworks to support business growth across multiple markets
- Drive resource planning and operational efficiency, ensuring optimal allocation of FTE across channels and demand peaks
- Define prioritization models aligned with business impact and customer value
- Identify structural inefficiencies and lead initiatives to improve productivity, reduce ope

📌 B Operations Manager (España)
🏢 Exoticca
📍 España