Customer Service Representative (Norwegian-speaking) - On-site - Electrical Automotive Industry XM01Applylocations: ESP Barcelona - C/ de la Selva de Mar, 129time type: Full timeposted on: Posted Todayjob requisition id: R Job Title:Customer Service Representative (Norwegian-speaking) - On-site - Electrical Automotive Industry XM01Job DescriptionAre you looking for what’s next? We’re a integral technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in electric cars.Career growth and personal developmentThis is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies,



and the continuing support you’ll need to succeed.What you will do in this roleIn everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.As a Customer Service Representative on our team, you will: * Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands* Log call details onto call management systems and provide response and resolution within SLA* Maintain service and product knowledge and expertise associated with applications specific to individual customers* Ensure contractual SLA is maintained* Provide cover for other Agents in their absence, either within the same team or across teams* Understand and comply with administrative duties including holiday, sickness and overtime* Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfactionYo

📌 Customer Service Representative (España)
🏢 Convergys
📍 España