Support Ongoing Initiatives
- Act as a subject matter expert (SME) to onboard new divisions and products into PIM.
- Develop relationships with divisional and business unit subject matter experts and product content specialists (PCS).
- Coordinate with stakeholders to define and expand data models and attribution for new products and acquisitions.
- Work with PCS to expand product and classification hierarchies to reflect NPIs, business acquisitions, and divisional consolidations.
- Support ideation, development, and training elements of digital service solutions in collaboration with business stakeholders in alignment with business objectives.
- Support cross-functional projects in partnership with Digital Product and Platform Owners, DS/IT, Finance, and customer operations centers to refine broad concepts and customer requirements into structured IT requirements that enable execution.

Support PIM System Users
- Manage governance operational processes, including Service Desk requests.
- Implement governance requests to support the OneAgilent omnichannel data model.




- Coordinate cross-functional tasks with content strategists and information architects to improve customer experience.
- Empower the localization team to operationalize translation processes.
- Drive continuous initiatives to improve the operational efficiency of PIM.
- Participate in Digital Channel projects to expand the PIM footprint for enhanced omnichannel experiences.
- Translate VOC (Voice of Customer) into actionable insights and partner with the digital portfolio manager to develop a long-term digital service product roadmap in collaboration and alignment with Product Marketing and other key stakeholders.

Create and Deliver User Documentation and Training
- Develop and manage user documentation, including operational and governance process flows and user playbooks.
- Onboard and train new PIM users.
- Create self‑serve help tools, such as reference videos and FAQs, to support stakeholders.
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📌 Digital Platform Analyst (España)
🏢 Agilent Technologies
📍 España