Full-time position, Monday to Friday, limited remote work (1 day / week)
EU work permit mandatory.
About Naboo
Naboo is a new Global leader in Corporate Events. We are a team of 250 builders, passionate about events, tech and AI. We help our Enterprise and SMB clients book, plan, pay and procure all their corporate events.
Whether it’s a business lunch or a full-blown annual retreat overseas, Naboo makes it happen smoothly and efficiently, eliminating tedious tasks with AI-powered automation. Our event specialists focus on delivering tailored advisory and effective support to clients and vendors.
Based in Paris, London, Barcelona, Hamburg, New York, San Francisco and Montreal, Naboo is expanding its services beyond Europe and North America, to the Middle East and Asia. Naboo is scaling fast with strong backing from top-tier international investors.
Role & Responsibilities
You will be part of our Billing Operations & Customer Support team in Barcelona.
- Ensure high-end Customer Support, being reactive to Client and Supplier
- Provide clear and concise answers within set SLAs
- Ensure past events have the correct final amounts from each supplier
- Ensure past events are correctly invoiced to the client
- Follow-up on outstanding items and manage potential disputes
- Own the end-to-end Customer Support process and execution
- Monitor KPIs and SLAs and report on team performance
- Recruit, onboard, and train junior team members
Compensation & Benefits
- Package: 29000€ to 40000€ depending on experience + benefits
- Beautiful offices in the center of Barcelona
- Top-notch work equipment (MacBook)
- Events that bring our team together
You are the adecuado candidate if
- You have 1 to 3 years of experience in a Customer Support role at a tech scale‑up
- You are fluent in English and in French (50% of operations are in French)
- You are comfortable working with CRM tools (HubSpot or similar)
- You enjoy client interaction and working as part of a team
- You like numbers, yo
📌 Billing Operations (España)
🏢 Naboo
📍 España