We’re seeking an experienced Regulatory Case Specialist to join our eDreams ODIGEO Communications team, which is in a strong growth environment and will be based in our Barcelona office to manage consumer regulatory complaints directly reporting to the VIP Customer Communications Team Lead.
As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As a Regulatory Case Specialist in the Communications team, you will be in charge of:
Manage legal customer complaints such as consumer organisation files, customer court cases and regulatory consumer cases;
Manage data protection consumer rights cases;
Collaborate on coordinating Legal inquiries with Legal Counsels related to customer complaints to ensure excellent service;
Support other VIP tasks such as VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members;
Support VIP Communications projects by collaborating with the team members when required;




Used to work with CRM tools;
Ability to work with G-suite;
Excellent writing and communication skills, you should be able to work with legal vocabulary and have excellent grammar at a native level in French;
Proficient level of English is a must and Spanish is a plus.
Experience in legal case management tourism-related (GDPR, tourism and consumer regulations).
Other languages will be an advantage, including German, Portuguese, Norwegian, Swedish, Dutch, Spanish, Catalan, Euskera and/or Galician;
It will be a plus to have experience in PR, media relations, VIP management and/or Social Media management;
GDS Amadeus and/or Galileo knowledge will be a plus;
Prime Plus membership, Competitive salary and benefits package, including versátil benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and, even better, keeping it for

📌 Regulatory Case Specialist (España)
🏢 Traveltechessentialist
📍 España