Job Description
Fairmont La Hacienda is seeking a Room Attendant under the Executive Housekeeper to maintain high cleanliness standards and deliver a personalized guest experience.
Room Attendant
Key Responsibilities
- Clean all assigned guestrooms to standard in a timely manner including: dusting, making beds, dirty linen removal, retrieval of clean linens, vacuuming, bathroom and kitchen cleaning
- Maintain proper storage and usage of cleaning supplies and equipment
- Take initiative to add a personalized experience for the guest
- Take ownership of guests' privacy and belongings, while ensuring exceptional service
- Clean the rooms according to identified standards.
- Organize the floor trolleys and procure missing material.
- Respond to all guest demands related to the rooms and cleaning as quickly and effectively as possible (e.g. extra bed, pillows, towels etc.).
- Collect empty plates/glasses/utensils in the rooms.
- Clean and maintain the office floors and amenities offices in a clean and orderly manner in line with the desired standards.
- Report any rooms that have not been cleaned due to a specific reason to the Office/Floor Supervisor (e.g. DND, cleaning not requested etc.).
- Vacuum the floor corridors.
- Regularly vacuum and mop the guest stairs.
- Ensure chemicals are used and stored correctly.
- Manage guest requests in line with company brand standards.
- Keep your work area clean during the shift and at the end of the shift.
- When any equipment is out of order or poses a Health and Safety hazard, immediately report it to your immediate supervisor.
- Participate in training courses organized by the company.
- Comply with Health and Safety guidelines.
- Provide friendly and sincere service to all hotel employees and guests.
- Carry out tasks related to daily activities in the assignment sheet given by the direct supervisor and report directly to the supervisor at the end of the work shift.
- Use and maintain the equipment properly.
- Comply with the