About Ingram Micro
Ingram Micro powers the integral IT ecosystem, helping businesses realize the promise of technology. With unmatched reach spanning over 90% of the world’s population, a diverse solutions portfolio, and our digital platform Ingram Micro Xvantage™, we connect technology vendors, partners, and customers worldwide.
Position Overview We are seeking a Senior Technical Support Engineer to provide expert-level support across Azure, AWS, and ERP-integrated environments. In this role, you will own escalated technical issues, drive root cause determination and resolution, and act as the technical authority for complex customer challenges. You will lead critical incident response, collaborate across Engineering, Product, and ERP/SAP teams, and deliver operational insights that improve reliability, performance, and customer satisfaction. If you are passionate about customer success, eager to learn new technologies, and committed to excellence in a dynamic, multicultural environment, we’d love to have you on our team.
Key Responsibilities Advanced Technical Support & Escalations




Troubleshoot and resolve advanced issues across Azure/AWS services.
Reduce the volume of vendor escalations by providing expert‑level guidance and diagnosis.
Support hybrid, multi‑cloud, and on‑premises integrations.
ERP & SAP Integration Support
Troubleshoot cloud‑to‑ERP integration issues, including SAP, SAP‑BRIM, and other ERP systems.
Ensure system stability, accurate data flows, and reliable financial operations across integrated platforms.
Incident & Problem Management
Diagnose outages, performance degradation, and configuration errors using logs, monitoring tools, and RCA practices.
Act as first responder for outages and critical events.
Lead bridge calls and drive rapid service restoration.
Perform trend analysis to eliminate recurring issues.
Cloud Platform Expertise (Azure & AWS)
Provide expert guidance on Azure configurations, best practices, and cloud adoption patterns.
Provid

📌 Senior Technical Support Engineer (España)
🏢 Ingram Micro
📍 España