IT Support Technician - Madrid (Hybrid, 3 days/week onsite)
Job at emagine - Portugal
We are looking for a hands‑on IT Support Technician based in Madrid to provide high‑quality onsite and remote support for end‑user workplace technology. The ideal candidate is proactive, service‑oriented, and comfortable working in a integral IT environment.
Contract model: Preferably B2B
Responsibilities

Provide hands‑on support for end‑user workplace technology, including laptops, thin clients, printers, mobile devices, and other peripherals.
Perform hardware‑related tasks such as cabling, device delivery, setup, imaging, replacements, and factory resets.
Manage local IT stock and coordinate storage activities, ensuring accurate asset tracking and availability.
Act as the onsite “eyes and hands” for the technical/server room, supporting basic server and networking tasks under remote team guidance.
Collaborate with global AZ Tech teams to ensure smooth integration, proper incident escalation, and alignment with global standards.
Support ad hoc IT needs,



including initial troubleshooting and resolution of first‑level hardware or connectivity issues.
Handle user account creation and troubleshooting (O365, AD, access permissions, etc.).
Travel occasionally to a secondary site for server room checks and hardware management.
Assist in IT‑related communication for changes, incidents, and updates.
Requirements

Previous experience in IT Support, Service Desk, or Desktop Support roles (L1–L2).
Strong knowledge of Windows environments, hardware troubleshooting, and basic networking concepts.
Ability to perform physical tasks such as cabling, equipment installation, and hardware setup.
Experience with imaging tools and device lifecycle management.
Good understanding of Active Directory, Office 365, and user administration.
Proactive, organized, and able to work independently while coordinating with global teams.
Good communication skills in English.
Availability to work 3 days per week onsit

📌 IT Support Analyst (España)
🏢 emagine - Portugal
📍 España