Salesforce Service Cloud Consultant (España)

Salesforce Service Cloud Consultant (España)

13 ago
|
Schwarz Digits
|
España

13 ago

Schwarz Digits

España

Schwarz Digits creates the technological foundation for digital sovereignty in Europe. As the IT and digital division of the Schwarz Group, we develop and manage the IT infrastructures for the retail divisions Lidl and Kaufland, as well as Schwarz Production and PreZero. At the same time, we operate as an independent provider in the external market to support companies across Europe in their digital transformation. We bundle our core services in the areas of Cloud, Cyber Security, Data & AI, Communication, and Workspace.
Join us and contribute to digital sovereignty in Europe. With us, you will work at the intersection of agility and security: You will benefit from fast decision‑making processes, enjoy genuine creative freedom in your projects, and be able to build upon the stable foundation of the Schwarz Group.
Evaluate new ideas, challenge the status quo, and demonstrate what is possible with Lightning Flows, Omni‑Channel, and AI support (Einstein, Cognigy).
Business-IT Interface: Act as the bridge between the business units, development teams,



and infrastructure operations to translate complex challenges into elegant solutions.
Release & DevOps Management: Familiar with DevOps practices, you guide new features through the deployment lifecycle—from initial workshops and sandbox environments to CI/CD pipelines and organization‑wide go‑live.
System Control & Monitoring: Control and plan system processing from a business perspective, overseeing processes from operational planning to event handling and escalation.
Test Activities: Develop and execute test plans in close collaboration with other teams to ensure high‑quality deployments.
Functional Support: Provide high‑quality support to users regarding functional questions, business processes, and system status.
Problem & Incident Management: Identify recurring incidents to proactively resolve root causes, and notify users promptly about critical system issues or procedural changes following ITIL guidelines.
Lead ope

📌 Salesforce Service Cloud Consultant (España)
🏢 Schwarz Digits
📍 España

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