With over 25 years’ experience, plus the same enormous passion and ambition we had on day‑one, we’re trailblazers in the pet e-commerce industry. As the Delivery Experience Manager, you will:
Oversee and improve the delivery service quality and customer experience, acting as an advocate for our customers.
Manage relationships with Delivery Service Providers (DSPs), including contract management and strategic communication.
Coordinate with cross‑functional teams to drive continuous improvement projects in the delivery experience.
Scout for market innovations to drive superior and cost‑effective delivery solutions.
Lead as an expert for relevant tools and processes within the Delivery Experience team.
Align closely with the sales team to advance customer experience in local markets.
Graduate degree or equivalent with sound experience in customer‑oriented logistics services




Demonstrated ability to manage projects and identify customer requirements
High analytical competence and advanced IT skills, including MS Excel
Profound knowledge of Last Mile market and logistics
Fluent English communication skills; We trust each other to get the job done, which means you’ll benefit from hybrid working, spending 60% of your time in the office and 40% at home. Add to that development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you’ll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts.
At zooplus, we believe in equal opportunity and support everyone to fulfil their potential.

📌 Delivery Manager Remoto (España)
🏢 zooplus
📍 España