Customer Service Representative with Italian & English (Part-Time Afternoon)
New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a general team member, you'll play a vital role in sharing these values with customers worldwide. We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience.
What's your Mission?
Collaborate effectively : Work collaboratively with consumers to address product information requests and resolve inquiries skilfully and professionally.
Customer-centric approach : Empathize with customer needs, analyse their issues, and provide personalized solutions.
Omnichannel support : Deliver seamless customer service across multiple channels, including phone, email, chat, and social media.
Product expertise: Develop a deep understanding of our client's products and services.
Become a New Balance expert : Gain in-depth knowledge of the New Balance brand and its offerings.




Brand advocacy : Embody our company values and act as a brand ambassador in all interactions.
Requirements
Fluency in Italian : Demonstrated by exceptional grammar and spelling.
Advanced English Proficiency : Excellent written and spoken English communication.
Customer Service Enthusiast : Possess a genuine passion for delivering exceptional customer service.
Empathetic Communication : Ability to handle sensitive calls with empathy and understanding.
Strong Administrative Skills : Meticulous attention to detail and strong administrative skills.
Proactive Problem-Solver : A professional outlook and proactive approach to problem resolution.
Benefits
Start Date : November 2025
Hours : 25 hours/week
Work Schedule : Rotative schedule from Monday to Sunday between 9:00 am & 8:00 pm.
Salary : €11,595.34 gross per year
Holidays : 24 working holidays (pro-rata)
Work Model : Hybrid (6 days per month at th

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