Join to apply for the Help Desk Support Specialist role at TransPerfect
We are currently seeking an energetic individual to work full-time in our London office as a Junior Helpdesk/IT Support Desktop Specialist. This is an entry-level position for someone with 2+ years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.
When applying, please ensure you're submitting your CV in English.
Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)
Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests
Perform on-site analysis, diagnosis, and resolution of workstation and peripheral problems for a variety of end users,



and recommend and implement corrective hardware and software solutions, including remote repair
Adhere to procedures for logging, reporting and monitoring helpdesk requests
Must be fluent in the English language
Highly self-motivated and with reasoning skills
Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 and 11 PRO)
Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.
Familiar with Microsoft Active Directory a plus
Seniority level Entry level
Employment type Full-time
Job function Information Technology and Customer Service
Industries Translation and Localization, IT Services and IT Consulting, and Software Development
This posting focuses on the Help Desk role in London, UK. #

📌 Technical Support Specialist (España)
🏢 Transperfect
📍 España