About the job Genesys Cloud - Software Engineer
Genesys Cloud Software Engineer | International Projects
Develop and maintain customer experience flows using Genesys Cloud Architect
Design and implement solutions using Genesys Cloud and Genesys Engage (on-premise)
Build and support integrations using Genesys Cloud APIs, Data Actions, and event-based services
Implement routing logic, automation, and configurations for voice and digital channels
Contribute to the integration of chat and email channels in Genesys Cloud
Create technical design documentation and process flows using Microsoft Visio
Troubleshoot issues, optimize performance, and ensure platform stability
5+ years of experience working with Genesys Cloud, including Architect flows and API integrations
~ Genesys Cloud
~ Integration of chat and/or email channels
Knowledge of REST APIs and programming/scripting (JavaScript, Python, or similar)
Familiarity with cloud environments, security basics, and version control
English level B2+ or higher
Exposure to CRM systems




Certifications in Genesys Cloud or cloud providers (AWS)
Opportunity to work on international cloud contact center projects
Versátil and modern working environmentCareer growth opportunities
If you are passionate about cloud contact center solutions, working with Genesys Cloud, and contributing to integration and automation projects in international environments, we would love to hear from you.
Aplicamos los principios de No discriminación e igualdad (por su nacionalidad, raza u origen étnico, religión, género, estado civil, condición sexual, discapacidad, edad, etc) en todos nuestros procesos de selección de personal. De conformidad con lo que dispone el Reglamento (UE) 2016/679 de 27 de abril de 2016 (RGPD), la Ley Orgánica 3/2018 de 5 de diciembre (LOPDGDD) y demás normativa legal vigente en materia de protección de de Protección de Datos de Carácter Personal, le informamos que sus datos serán incorporadas a un fichero responsabilidad de Vortec

📌 DESARROLLADORES DE SOFTWARE EN LA NUBE CLOUD (España)
🏢 Vortech Pci Group
📍 España